Restaurant Policies

ROCH Chef's Table is an intimate 10-seat tasting menu experience. We offer two services:

• Dinner — 8-course tasting menu, Wednesday to Sunday, 7:00 PM only.
• Lunch — 4-course seasonal tasting menu, Wednesday to Saturday, 1:00 PM only.

Reservation Confirmation: Dinner reservations require full prepayment at the time of booking. Lunch reservations require a 50% deposit at booking — the balance is paid at the venue. In both cases, the reservation is confirmed only upon successful payment.

Guest Count: Please ensure the guest count provided at the time of booking is accurate. Any changes to the number of guests must be communicated at least 48 hours before the reservation date.

Arrival Time: Guests are requested to arrive 5 minutes before the scheduled seating time. Late arrivals beyond 15 minutes may result in forfeiture of the reservation without any refund.

Dietary Requirements: Our menu features dairy-rich preparations and we are currently unable to accommodate vegan or jain diets. Only major allergens — peanut, tree nuts, shellfish, egg — are taken into account. Please communicate these through the booking form and experience form. The kitchen requires a minimum of 24 hours advance notice to take necessary precautions.

Dress Code: Smart casual attire is expected. We kindly request no sportswear or beachwear.

Age Restriction: Guests must be 12 years or older to dine at ROCH Chef's Table. We do not accommodate infants or young children.

Due to the intimate nature of our 10-seat counter and the extensive preparation involved, we maintain the following cancellation and refund policy. Dinner and lunch have different refund windows.

How to Cancel: Guests may cancel their reservation by contacting us via WhatsApp. Refunds, where applicable, will be processed within 5-7 business days to the original payment method.

Cancellation by Restaurant: In the rare event that the restaurant needs to cancel a service (due to unforeseen circumstances), guests will be offered the choice of rescheduling to an alternative date or receiving a full refund — irrespective of the service type.

No-Show: Failure to arrive for your reservation without prior communication will be treated as a cancellation with no refund. For lunch, the balance amount is simply not collected. Repeat no-shows may result in being unable to make future reservations.

Rescheduling: Requests made outside the 100% refund window follow the refund schedule above. Requests inside the window are accommodated subject to availability — contact us via WhatsApp.

By completing a reservation and making payment, you acknowledge and agree to the following:

• Refunds are determined by the cancellation time window as outlined in the Cancellation Policy above.
• No-shows, early departures, and partial attendance (fewer guests than booked) are not eligible for any refund.
• Dietary dissatisfaction or personal taste preferences do not constitute grounds for a refund.
• Force majeure events (natural disasters, government restrictions) that prevent the restaurant from operating will be evaluated on a case-by-case basis, with rescheduling or full refund offered.

Refund Processing: Approved refunds will be processed within 5-7 business days. The refund will be credited to the original payment method used during booking.

GST: All prices are exclusive of 5% GST which is added at checkout. GST on the refunded portion will be refunded proportionally.

ROCH Chef's Table respects your privacy and is committed to protecting your personal data.

Information We Collect:

• Name, email address, and phone number (WhatsApp)
• Dietary preferences, allergies, and food restrictions
• Special occasion details and personal requests
• Payment information (processed securely via Razorpay)
• Instagram handle (only if voluntarily provided)

How We Use Your Information:

• To process and manage your reservation
• To personalize your dining experience
• To communicate reservation details and reminders via WhatsApp
• To maintain guest records for future visits
• To improve our services based on feedback

Data Protection: Your personal information is stored securely and is accessible only to authorized staff members. We do not sell, trade, or share your personal data with third parties for marketing purposes.

Payment Security: All payment transactions are processed through Razorpay's secure payment gateway. We do not store your card details on our servers.

Photography: Photographs taken during the dining experience may be shared on our social media only with your explicit consent (provided via the experience form).

Data Retention: We retain your personal data for as long as necessary to provide our services and maintain guest records. You may request deletion of your data by contacting us.

Contact: For any privacy-related queries, please reach out to us via WhatsApp or Instagram.

By making a reservation at ROCH Chef's Table, you agree to the following terms and conditions:

Nature of Service: ROCH Chef's Table is a fixed tasting menu experience. The menu is curated by the chef and changes regularly. Specific dishes cannot be requested or guaranteed.

Beverages: ROCH Chef's Table offers an optional non-alcoholic drinks pairing to complement the tasting menu. No alcoholic beverages are served at our establishment.

Mobile Phones: We kindly request guests to keep mobile phones on silent during the service. Photography of the food is welcome, but please be mindful of other guests.

Liability: ROCH Chef's Table shall not be liable for any allergic reactions if the guest has failed to disclose allergies through the experience form. Guests are responsible for providing complete and accurate allergy information.

Right of Admission: The restaurant reserves the right to refuse service or ask guests to leave if their behaviour is disruptive to other guests or staff.

Feedback: During our trial phase, guests may be asked to provide feedback about their experience. This feedback helps us improve our service and is optional.

Modifications: ROCH Chef's Table reserves the right to modify these terms and conditions at any time. Updated policies will be available on our website.

Jurisdiction: These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.